Mitel telephones provide reliable communication solutions with advanced features. Models like MiVoice 6930 and 6920 offer crystal-clear audio, intuitive interfaces, and seamless integration with call management tools, ensuring efficient workflow.
1.1 Overview of Mitel Phone Models
Mitel offers a variety of phone models designed for different needs. The MiVoice 6930 supports headsets and speakerphone, while the 6920 features volume controls for handset, headset, and speaker. The 5320, 5330, and 5340 models provide programmable keys for speed dialing and other functions, catering to both basic and advanced users. These models ensure flexibility and adaptability to individual or organizational communication requirements.
1.2 Key Features of Mitel IP Phones
Mitel IP phones are equipped with advanced features for enhanced communication. They include call forwarding, call transfer, and conference calling capabilities, ensuring efficient call management. Additionally, features like visual voicemail indicators and self-labeling programmable keys provide users with convenience and customization options. These phones also support hands-free communication through speakerphone and various headset connections, such as Bluetooth and USB, making them versatile and user-friendly.
Initial Setup and Configuration
This section guides you through the initial setup of your Mitel telephone, from unboxing to configuring basic settings, ensuring a smooth and user-friendly experience.
2.1 Unboxing and Physical Installation
When unboxing your Mitel telephone, ensure all accessories like the handset, cables, and stand are included. Carefully remove the phone from the packaging and place it on a flat surface. Connect the power cable to the appropriate port and the Ethernet cable to your network. For models with a desk stand, attach it securely. Plug in the handset and test the connection. Ensure the phone is placed in a stable location with good airflow to prevent overheating. Refer to the user guide for specific installation instructions tailored to your model.
2.2 Connecting the Phone to the Network
To connect your Mitel telephone to the network, first, locate the Ethernet port on the phone and plug in the Ethernet cable. Ensure the other end is connected to your network switch or router. If using Power over Ethernet (PoE), the phone will power on automatically. If not, connect the power adapter to the phone and an electrical outlet. Once connected, the phone will boot up and attempt to acquire an IP address from your DHCP server. Check for LED indicators to confirm connectivity. If necessary, manually configure the IP settings through the phone’s menu. Refer to your user guide for detailed network configuration steps.
2.3 Configuring Basic Settings
After connecting your Mitel phone, configure basic settings to ensure proper functionality. Access the phone menu by pressing the Settings or Menu key. Navigate to Time and Date to set the correct timezone and synchronize with your network. Configure the Language option to match your preference. Set up your Extension or SIP credentials as provided by your administrator. Save your changes and exit the menu. The phone will update automatically. Use the navigation keys to adjust volume or display brightness for optimal use. Ensure all settings align with your organization’s policies for seamless integration.
Basic Call Handling
This section covers essential call management features, including making, answering, and managing calls. Learn how to handle incoming and outgoing calls efficiently using your Mitel phone.
3.1 Making Calls
Making calls on your Mitel phone is straightforward. Lift the receiver or press the speakerphone button to initiate a call. Enter the desired number using the keypad. Press the green Call button to connect. For internal calls, use the extension number. Ensure the phone is registered to the network before dialing. You can also use programmable keys for quick access to frequently called numbers. Adjust the volume using the +/- buttons for optimal sound quality during the call. Always confirm the number on the display before dialing to avoid errors.
3.2 Answering Calls
To answer an incoming call on your Mitel phone, press the green Call Answer button or lift the receiver. If the phone is in speakerphone mode, you can also press the Speaker button to answer hands-free. Ensure the phone is properly connected to the network and configured. If multiple calls arrive, use the navigation key to switch between calls. Adjust the volume using the + or ⸺ buttons for clearer audio. Always ensure the phone is powered on and registered to receive calls without issues. This ensures reliable call handling and connectivity.
3.3 Placing Calls on Hold
To place a call on hold on your Mitel phone, press the Hold button during an active call. The caller will be placed on hold, and you will hear a dial tone or see the hold status on the display. To resume the call, press the Hold button again or select the Resume softkey. You can also transfer the call to another extension while on hold. Ensure the phone is properly configured and connected to the network for smooth functionality. This feature helps manage multiple calls efficiently without disconnecting the caller. Always test the hold function after setup to confirm it works correctly.
Call Management Features
Enhance communication efficiency with advanced call management tools, including call forwarding, transfer, and conferencing. These features streamline workflows and improve collaboration in real-time scenarios.
4.1 Call Forwarding
Call forwarding allows you to redirect incoming calls to another phone number or voicemail. On your Mitel phone, go to Settings, select Call Forwarding, and choose from options like Always Forward or Forward if No Answer. Enter the desired number and save. You can also activate or deactivate call forwarding using programmable keys for quick access. This feature ensures you never miss important calls, even when away from your desk.
4.2 Call Transfer
Call transfer allows you to redirect a call to another extension or external number during an active conversation. To transfer a call on your Mitel phone, press the Transfer button, dial the recipient’s number, and announce the call if needed. Once the recipient answers, press Transfer again to complete the process. You can also perform a blind transfer by pressing Transfer, dialing the number, and pressing Transfer immediately. This feature ensures seamless call management and efficient communication routing.
4.3 Conference Calling
Conference calling on Mitel phones allows you to host multi-party conversations. To initiate a conference, press the Conference button during an active call. Dial the additional participant’s number and press Conference again to join all parties. You can add multiple participants by repeating this process. Use the onscreen controls to manage the conference, such as muting or removing participants. To end the conference, press End Call. This feature enhances collaboration and streamlines group communication effectively.
Voicemail Setup and Management
This section covers setting up and managing your voicemail, including customizing greetings, accessing messages, and adjusting settings for efficient communication.
5.1 Accessing Voicemail
To access your voicemail on a Mitel phone, press the Messages or Voicemail key, typically labeled on your keypad. Enter your password when prompted. Ensure your password is secure and updated regularly. Once logged in, use the navigation menu to listen to messages, delete, or save them. You can also access voicemail remotely by dialing your phone number and following the prompts. This feature allows you to stay connected and manage messages efficiently, even when away from your desk.
5.2 Recording a Voicemail Greeting
To record a voicemail greeting on your Mitel phone, press the Messages key to access voicemail. Navigate to the Greetings menu using the navigation keys. Select Record Greeting and choose the type of greeting (e.g;, standard or alternate). Press the Record soft key to begin recording your message. Speak clearly and concisely, then press Stop to end the recording. Review your greeting and press # to save it. Ensure your greeting is professional and provides clear instructions for callers.
5.3 Managing Voicemail Messages
To manage voicemail messages on your Mitel phone, access the voicemail menu by pressing the Messages key. Use the navigation keys to scroll through your messages. Press the Play soft key to listen to a message. You can delete messages by pressing the Delete soft key or save them by selecting the Save option. Use the Next and Previous keys to navigate between messages. You can also adjust message playback speed and volume using the phone’s controls. Ensure to regularly manage your voicemail to maintain optimal performance.
Using Headsets and Speakerphone
Connect headsets via the Headset port or wirelessly. Press the Headset key to activate. For speakerphone, press the Speaker key during or before a call.
6.1 Connecting a Headset
To connect a headset, locate the Headset port on your Mitel phone. Insert the headset’s plug firmly into this port. Ensure compatibility with your phone model. For wireless headsets, pair the device via Bluetooth or the provided pairing button. Once connected, press the Headset key to enable headset mode. Adjust volume using the Volume buttons. Test audio by making a call or playing a test tone. Ensure the headset is properly configured in the phone’s settings for optimal performance.
6.2 Enabling Speakerphone Mode
To enable speakerphone mode on your Mitel phone, press the Speakerphone button, typically located on the keypad. The button may feature a speaker icon. During an active call, press the button to switch to speakerphone. For hands-free calls, enable speakerphone before dialing by pressing the button first. A green indicator light may illuminate to confirm speakerphone activation. Adjust the volume using the Volume buttons for optimal audio clarity. Ensure the phone is placed on a stable surface to minimize echo or background noise.
6.3 Adjusting Volume Settings
To adjust the volume on your Mitel phone, use the Volume buttons, typically located on the side or front panel. During a call, press the + button to increase the volume or the ー button to decrease it. For the ringer volume, press the buttons when the phone is idle. The volume level will display on the screen. Adjust to your preferred level and press Save or the checkmark button to confirm. This ensures optimal audio quality for calls and ringers, tailored to your environment and preferences.
Customizing Your Phone
Customize your Mitel phone to enhance productivity and comfort. Personalize ring tones, create custom profiles, and adjust display settings to suit your preferences and work environment seamlessly.
7.1 Changing Ring Tones
To personalize your Mitel phone, you can easily change the ring tone. Access the phone’s menu, navigate to Settings or Preferences, and select Ring Tone or Audio Settings. Choose from pre-installed tones or upload custom tones if supported. Save your selection to apply the new ring tone. This feature allows you to customize your phone’s audio alerts to suit your preferences or work environment, ensuring a more personalized user experience.
7.2 Setting Up Custom Profiles
Custom profiles on your Mitel phone allow you to tailor settings for different scenarios. Access the phone’s menu and navigate to Settings or Profiles. Select Add New Profile or choose an existing one to modify. Customize settings like ring tones, volume, and Do Not Disturb modes. Assign a name to the profile and save your changes. You can switch between profiles easily, ensuring optimal performance in various environments. This feature enhances flexibility and personalization for users with varying work or personal needs.
7.3 Personalizing Display Settings
To personalize your Mitel phone’s display, navigate to the Settings menu and select Display. Adjust the brightness and contrast to optimize visibility. You can also customize the backlight timer to turn off the screen after a set period of inactivity, saving energy. Some models allow you to set a screen saver or customize the idle screen with a preferred image. Save your preferences to apply the changes. These adjustments enhance both usability and visual comfort, tailored to your environment and preferences.
Advanced Features
Mitel phones offer advanced functionality, including speed dial, programmable keys, and directory integration. These features streamline communication and enhance productivity for users.
8.1 Speed Dial and Programmable Keys
Mitel phones allow users to configure speed dial for frequently called numbers, saving time and improving efficiency. Programmable keys can be customized to perform specific functions, such as call forwarding, do-not-disturb, or accessing contacts. These features enable users to tailor their phone setup to their workflow, enhancing productivity. The keys can be easily programmed via the phone’s menu or through the web-based interface, offering flexibility and convenience for personalized communication needs.
8.2 Using the Directory
The Mitel phone’s directory feature allows users to access and manage contacts efficiently. You can browse through the corporate or personal directory to quickly locate and dial contacts. The directory can be accessed via the phone’s menu, enabling seamless navigation through stored contact details. Users can also search for specific contacts using the keypad or touch screen, streamlining communication. This feature is particularly useful for organizations, as it centralizes contact information and enhances productivity by reducing the time spent searching for numbers manually.
8.3 Call History and Logging
Mitel phones provide a comprehensive call history and logging feature, enabling users to track all incoming, outgoing, and missed calls. The call history can be accessed directly from the phone’s menu, displaying details such as caller ID, date, time, and call duration. This feature is useful for monitoring communication activity and retrieving important call information. Users can also use the call log to return missed calls or redial recent numbers, streamlining communication and ensuring no important calls are overlooked. Regular access to call history helps improve efficiency and accountability in daily operations.
Troubleshooting Common Issues
Troubleshooting common issues on Mitel phones involves checking connectivity, ensuring firmware updates, and restarting devices. For detailed solutions, refer to specific sections or Mitel support resources.
9.1 Resolving Connectivity Problems
Connectivity issues with Mitel phones often stem from network configuration or hardware problems. First, ensure the phone is powered on and all cables are securely connected. Check the network port for link lights. If the issue persists, restart the phone and verify the network settings, such as VLAN assignments and DHCP configuration. Consult your IT department to confirm network availability and proper switch port settings; If problems remain, reset the phone to factory defaults or contact Mitel support for further assistance.
9.2 Fixing Audio Issues
To address audio problems on your Mitel phone, first check the volume settings and ensure the mute button is not activated. Verify that the headset or speakerphone is properly connected and configured. If call quality is poor, inspect the network for jitter or packet loss. Restart the phone to resolve temporary glitches. If issues persist, reset the phone to factory settings, but note this will erase custom configurations. For unresolved problems, contact your IT support or Mitel assistance for further diagnostic help.
9.3 Resetting the Phone to Factory Settings
Resetting your Mitel phone to factory settings restores it to its original configuration, erasing all custom settings. To do this, navigate to the phone’s administrative menu, select “Reset to Defaults,” and enter the admin password. This process will clear all programmed keys, call history, and user preferences. Ensure you back up important settings before proceeding. After resetting, the phone will reboot and require reconfiguration. This step is useful for resolving persistent issues or preparing the device for a new user. Always test the phone afterward to confirm proper functionality.
Maintenance and Updates
Regular maintenance and updates ensure optimal performance and security for your Mitel phone. Always check for firmware updates to enhance functionality and resolve issues promptly.
10.1 Updating Firmware
Updating firmware is essential for enhancing your Mitel phone’s performance, adding new features, and fixing bugs. Check for updates via the phone’s admin portal or manufacturer’s website. Ensure the device is connected to the network and powered on. Download the latest firmware version and follow on-screen instructions. Do not interrupt the update process, as it may cause system instability. After completion, restart the phone to apply changes. Regular firmware updates ensure compatibility, security, and optimal functionality. Always use approved updates from Mitel to maintain reliability and performance. Consult your administrator for assistance if needed.
10.2 Performing Regular Maintenance
Regular maintenance ensures your Mitel phone operates efficiently. Clean the handset, keypad, and display using a soft cloth and mild cleaning products. Avoid harsh chemicals or liquid cleaners. Dust buildup in ports and grills can be removed with compressed air. Check for loose connections and secure all cables. Periodically reset the phone to clear cached data, but avoid excessive resets to prevent configuration loss. Inspect the power adapter and Ethernet cable for damage. Keep the phone in a cool, dry environment to prevent overheating and moisture damage. Regular maintenance extends the lifespan and ensures optimal performance.
10.3 Best Practices for Phone Care
To ensure longevity and optimal performance, follow these best practices for caring for your Mitel phone. Avoid exposure to extreme temperatures, moisture, or direct sunlight. Handle the phone gently to prevent physical damage. Use a protective cover or stand to safeguard against drops. Keep the device away from liquids and avoid placing heavy objects on it. For storage, use the original packaging to protect against dust and damage. Regularly inspect cables and connectors for wear. By adhering to these practices, you can maintain your phone’s condition and ensure reliable functionality over time.